store zara

Ask the Community

• Q:

  It was ucomfortable and no privatcy for customers who use the fitting room as all. Is there any manager concerned for customers? Big store,and high price than vãn Macy I think. As a customers, we need more respects to tướng use fitting room all the time.

  A:

  I would inquire with management. Regarding the fitting room situation.

  Rex M. 

  6 years ago 2 people found this helpful

Recommended Reviews

• 

  Always packed with people which isn't a bad thing but it is poorly managed sánh the people working always look miserable and they take it out on the customers. clothing selection is good but very disorganized

• 

  Do the employees at this Zara actually read all of these negative reviews about themselves? If y'all are reading...what are your thoughts??? Because....holy s**t! I just wasted my whole entire lunch break coming here for no damn reason!!!

  Apparently, there is a different line downstairs for returns. I stood in line for 10 min upstairs only to tướng find a sign that said "Purchases Only". If you guys are going to tướng bởi this; have a big legit sign overhead that states this! Not just a random paper photo-copy standing next to tướng the register.

  Meanwhile, the only 1 cashier is moving lượt thích a sloth, while you have a long ass line and other sales associates just walking back and forth through the line in front of bầm.

  Please hire additional cashiers.....as....CLEARLY....this is more needed than vãn associates just walking around aimlessly. I ran a clothing store as a manager at 17 years old, and would not let the store lập cập lượt thích the way it does here.

  And again...make a clear overhead sign above your damn registers!

  Anyhow, sánh I walk downstairs after finding out I couldn't make a return upstairs, and that line goes even deeper than vãn the purchases line. OMFG!!!! I didn't have anymore time to tướng waste, since I had to tướng get back downtown SJ from my lunch, sánh I had to tướng leave; hungry and not even getting my 1 item return accomplished.

  I already hate going to tướng Valley Fair to tướng begin with, and sánh, if I were you, avoid this location at all costs if you are looking to tướng just make a simple return.

  And Zara employees, please don't be an a**hole at any establishment you visit where the service might be a bit slow for you...because y'all take 1st place for the SLOWEST moving retail line I have ever been in in my whole life! I can't even imagine what it's lượt thích on a weekend or...oh my gawd...what is it lượt thích there during the holidays???

• 

  Online returns are a joke.

  Line goes out the door.

  Complain to tướng manager and she says that's just the way it is. Management here sucks because they turn a blind eye to tướng the chaos.

  This is lượt thích waiting in line for a Disney ride but you don't get a ride!

  Behind bầm a customer says, " This is the slowest line in the world!"

  You got to tướng wonder why the line for returns is 10x as long as the line for purchases.

  If you buy anything then go online and think really hard if you want it because if you decide to tướng return it to tướng the store, then you may need a coffee, fully charged phone, and time to tướng kill.

• 

  My recent visit to tướng Zara at Valley Fair Mall left bầm thoroughly disappointed and frustrated due to tướng the inefficiency of the staff and a prolonged delay caused by an older Asian woman at the return line. The overall experience fell far below my expectations, and I regretfully cannot recommend this particular store based on my encounter.

  Upon entering Zara, I immediately noticed a lack of organization and proper queue management. The store was bustling with customers, and it was evident that the staff was overwhelmed and struggling to tướng keep up with the demand. The lack of clear guidance and efficient service added to tướng the chaotic atmosphere, making the shopping experience far from enjoyable.

  The return line at Zara was particularly problematic. An older Asian woman seemed to tướng have encountered an issue with her return, resulting in an unnecessary delay for other customers. While I understand that unforeseen complications can arise, the staff's handling of the situation left much to tướng be desired. Instead of swiftly resolving the matter or redirecting customers to tướng alternative lines, they appeared ill-prepared and unsure of how to tướng handle the situation, leading to tướng an hour-long wait.

  What frustrated bầm even more was the apparent lack of urgency displayed by the staff. Rather than vãn actively working to tướng expedite the process or provide updates to tướng waiting customers, they appeared indifferent and disengaged. The overall customer service experience was subpar, lacking the attentiveness and efficiency one would expect from a reputable retailer lượt thích Zara.

  Furthermore, the overall store ambiance and presentation left something to tướng be desired. The racks were disorganized, making it difficult to tướng locate desired items, and the fitting rooms were overcrowded and poorly maintained. The combination of these factors only added to tướng the overall negative experience.

  In conclusion, my visit to tướng Zara at Valley Fair Mall was marred by inefficient service, prolonged delays, and a lack of attentiveness from the staff. The chaotic environment, disorganized store layout, and poor handling of customer issues contributed to tướng an unsatisfactory shopping experience. I hope that Zara takes necessary steps to tướng improve their customer service and operational efficiency to tướng provide a more enjoyable and seamless experience for their patrons.

• 

  Why is there one register open on a Saturday? The line got sánh long that the alarm was going off at the front of the store. Instead of using that as an indicator to tướng open another register to tướng expedite the line, the employee asked us to tướng curve the line and snake it through the un-kept racks of clothes- you have to tướng kind of applaud her level of unbotheredness hahaha

  After reviewing previous yelp posts, this seems to tướng be a consistent issue with this location and management does not seem to tướng care. It's obvious they're not hurting financially, and one review isn't going to tướng make a difference, but it would be nice for the store managers to tướng make an effort to tướng improve the store experience for their customers.

  

• 

  This was my first time inside this store as I was making an online return. Holy hell, save yourself the visit and just ship it back lmao. I came in during a weekday afternoon and I waited a full hour. If your mindset is "time is money" then I would suggest you either keep the item or return by mail.

  Tip: returns are DOWNSTAIRS

  Thankfully I only waited about 5 min upstairs before reading a small sign stating this.

  

• 

  I always try to tướng avoid coming here unless absolutely necessary.

  I've had 2 orders I sent to tướng the store where I got an gmail saying they are ready for pickup. Once I get there, I'm told they can't find the order sánh it was either lost or stolen by employees.

  Came on a weekday and they only had 1 person at the register processing returns. Took an hour to tướng get to tướng bầm as the employee worked only slightly faster than vãn the sloth at the DMV in Zootopia. When I left, the line had stretched all the way to tướng the entrance. Not sure why they don't schedule more people for the registers.

  

• 

  Zara is a great store for affordable, decent quality clothes. However the lines for this location are insane even for a Monday night around 8pm. We didn't realize that you could only bởi returns downstairs, sánh we spent time waiting for both the upstairs and downstairs line. The downstairs line probably took us about 40 minutes. It's probably better to tướng come here early in the morning or in the middle of the workday to tướng avoid having to tướng line up as they seem severely under staffed for the amount of business they get.

  

• 

  I went to tướng store in valley fair mall and tried to tướng return one item - with gmail of order confirmation.

  Front desk person was unable to tướng bởi return without QR CODE WHICH IS NOT IN THE order confirmation EMAIL.
  I had to tướng wait over trăng tròn minutes for a store manager to tướng arrive and he rudely said no returns without QR code.

  We wasted our time....

• 

  Very messy store and the lines are deathly long..
  don't recommend coming here until you got the time